ProBinary

Privacy Policy

Last updated: June 24, 2026

1. Introduction

ProBinary ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our trading platform, website, and related services (collectively, the "Platform").

By using the Platform, you consent to the data practices described in this policy. If you do not agree, please do not use the Platform.

2. Information We Collect

2.1 Personal Identification Information

When you register and use our Platform, we may collect:

  • Full name and email address;
  • Phone number;
  • Government-issued identification (for verification purposes);
  • Residential address and proof of address;
  • Date of birth;
  • Tax identification number (if required).

2.2 Financial Information

  • Deposit and withdrawal transaction records;
  • Trading history and performance data;
  • Cryptocurrency wallet addresses;
  • Payment method details (processed by third-party payment providers; we do not store full payment credentials).

2.3 Technical Information

  • IP address and device information;
  • Browser type, version, and language preferences;
  • Operating system and device identifiers;
  • Pages visited, time spent, and navigation patterns;
  • Referring URL and exit pages.

2.4 Communication Records

  • Support tickets and correspondence;
  • Email communications;
  • Phone call recordings (with notice, where required).

3. How We Collect Information

We collect information through:

  • Direct Collection: Registration forms, verification uploads, support requests, and account settings;
  • Automated Collection: Cookies, web beacons, server logs, and analytics tools;
  • Third Parties: Payment processors, identity verification services, and analytics providers;
  • Public Sources: Public blockchains (for transaction verification).

4. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To operate, maintain, and improve the Platform, execute trades, process deposits and withdrawals;
  • Verification: To verify your identity, assess eligibility, and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
  • Security: To detect and prevent fraud, unauthorized access, and prohibited activities;
  • Communication: To send account notifications, transaction confirmations, and respond to support inquiries;
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes;
  • Analytics: To analyze usage patterns, improve Platform performance, and develop new features;
  • Marketing: With your consent, to send promotional communications about our services (you may opt out at any time).

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Contractual Necessity: Processing required to provide our trading services under our Terms of Service;
  • Legal Obligation: Processing required for KYC/AML compliance, record-keeping, and regulatory reporting;
  • Legitimate Interests: Processing for fraud prevention, Platform security, and service improvement;
  • Consent: Processing for marketing communications and optional data sharing.

6. Data Sharing & Disclosure

We may share your information with:

  • Service Providers: Payment processors, identity verification services, cloud infrastructure providers, and analytics platforms that support our operations (bound by contractual data processing agreements);
  • Regulatory Authorities: Government agencies, law enforcement, or regulators as required by applicable law;
  • Professional Advisors: Lawyers, auditors, and accountants for legitimate business purposes;
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

We do not sell your personal information to third parties for their own marketing purposes.

7. Data Retention

We retain your personal information for as long as your account is active and for a minimum of five (5) years after account closure, or as required by applicable law. Retention periods are based on:

  • Legal and regulatory requirements (KYC/AML records, transaction records);
  • Potential legal claims (statute of limitations);
  • Legitimate business purposes (fraud prevention, dispute resolution).

Anonymized data (which cannot identify you) may be retained indefinitely for analytical purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256);
  • Secure access controls, multi-factor authentication, and regular access audits;
  • Regular security assessments, penetration testing, and vulnerability scanning;
  • Employee training on data protection and confidentiality obligations;
  • Incident response procedures for data breaches.

Despite these measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and support security. Types of cookies we use:

  • Essential Cookies: Required for Platform operation, authentication, and security. Cannot be disabled;
  • Functional Cookies: Remember your preferences and settings;
  • Analytics Cookies: Help us understand how you use the Platform (e.g., page views, feature usage);
  • Session Cookies: Temporary cookies that expire when you close your browser.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you;
  • Rectification: Request correction of inaccurate or incomplete data;
  • Erasure: Request deletion of your personal data, subject to legal retention requirements;
  • Restriction: Request restriction of processing in certain circumstances;
  • Portability: Request transfer of your data to another service provider in a structured format;
  • Objection: Object to processing based on legitimate interests or direct marketing;
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at support@probinary.com. We will respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent mechanisms as required by applicable law.

12. Third-Party Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. Our Platform uses the following third-party services:

  • Supabase (database hosting and authentication);
  • Makamesco Nexus Pay (M-Pesa payment processing);
  • CryptAPI (cryptocurrency payment processing);
  • Vercel (cloud hosting and deployment).

13. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete it. If you believe a minor has provided us with their data, please contact us immediately.

14. Data Breach Notification

In the event of a data breach involving your personal information that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by applicable law.

15. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or Platform notice at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance of the updated policy. We encourage you to review this policy regularly.

16. Regulatory Compliance

16.1 Kenya Data Protection Act

For users in Kenya, we comply with the Data Protection Act, 2019. You have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

16.2 GDPR (EU Users)

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). You have the right to lodge a complaint with your local data protection authority.

17. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

  • Email: support@probinary.com
  • Address: Nairobi, Kenya